Answers from the experts
Frequently asked questions
The questions we hear most about HVAC, sizing and more. If you don’t see yours, just ask — we’re here to help.
General questions
What is the life expectancy of my HVAC system?
How often you run your system, the system’s age, its make and model, and whether or not it was serviced regularly over the course of its life can all play a significant role in how long your system will last. You can expect your furnace and/or air conditioner to last approximately 15 years.
What brands do you install?
American Standard, Amana, Carrier, Keeprite, Gibson, Tempstar, Armstrong Air, Frigidaire, Hydrotherm, Goodman, Lennox, Trane, York, Honeywell, Rheem, Ruud, Arcoaire, Mitsubishi Electric, Haier, Bryant, Payne and Raypak.
What is a heat pump?
A heat pump is an all-in-one heating and air conditioning system that works year-round to keep you comfortable. During warmer months, a heat pump works as a normal air conditioner. It extracts heat from inside the home and transfers it to the outdoor air. In colder weather, however, the process reverses — the unit collects heat from the outdoor air and transfers it inside your home.
Do I need HVAC maintenance?
The purpose of preventative maintenance is to keep your HVAC system up and running all season long with no surprise breakdowns, while operating at top efficiency. You rarely see your HVAC system face to face, so it’s easy to forget about it and neglect it. Imagine doing the same with your car: if you never have the oil changed or refuse to take your car in for any kind of tune-up until the check-engine light comes on, you can’t expect it to last more than a couple of years. Your HVAC system is the same way. No matter how expensive the system is or what the manufacturer promises, a complicated piece of mechanical equipment is subject to breakdowns and needs repairs every so often. Reduce the incidence of repairs by keeping on top of annual maintenance.
Do you provide free estimates?
We provide free quotes for any new heating or AC equipment installation. For repairs, call our office and we’ll explain the options for your case.
What services do you provide?
Cooling and heating services for both residential and commercial properties, including upgrades, repairs, replacements, and installations, plus maintenance, indoor air quality and ductwork.
What is included in your maintenance package?
Our A/C maintenance includes cleaning the condenser coils, checking refrigerant levels, servicing drain lines, testing safety controls, checking electrical connections, calibrating the thermostat and more. See the full checklist on the Maintenance page.
What is the difference between a free estimate and a diagnostic?
A free estimate is our quote for installing new heating or air conditioning equipment, and it costs you nothing. A diagnostic is a technician’s visit to find out why the equipment you already have is not working and what repair it needs.
Questions our office answers for your case
How much is your diagnostic fee and what does it cover?
It depends on your equipment and the visit, so our office answers this one personally.
Can my diagnostic fee be applied toward the cost of my repair?
It depends on your equipment and the visit, so our office answers this one personally.
How long are your time frames, and can you provide a more accurate time?
It depends on your equipment and the visit, so our office answers this one personally.